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(More customer reviews)I was really looking forward to using this with the ATT 993 2-line phone. I also purchased the remote dial pad. Shipping and delivery were wonderful. Performance, not so much!
The first issue I had was with the mounting the lifter to the 933 phone. The area over the speaker is curved and the lifter would not stay positioned. The self stick tapes simply do not have enough holding power. After several days of the lifter pushing itself off the phone I finally used some sticky-tack, like you use for posters, to secure it to the phone. That is working.
Cable management for this setup is a nightmare. The cables are stiff and way too long. I have a real rats nest behind the phone and the slightest movement of the headset base or the phone puts everything out of whack.
I can live with the above problems but the killer is the alert tone the headset produces to let you know that you have an incoming call. The headset relies on a MICROPHONE to detect incoming calls. You have a level control on the side of the lifter to adjust the sensitivity of the microphone. Once you have it set, any moderate noise sets off the alert. Say for example a radio or TV turned up loud enough to hear. Or better yet, a power screwdriver as someone attempts to take a cover off of a computer! About a third of the alerts I get are false. I now have the sensitivity turned down all the way but I still get a large number of false alerts. But I could live with this problem also.....
After two or three days of use I noticed that I was not receiving the alert tone for any reason. When a call was incoming, The lifter light blinked to show that it was sending an alert to the headset. The headset light blinked to show it was receiving it. But no tone. I called ATT and after they had me perform the same power down routine several times, unplug power from base and remove battery from the headset, they declared it was defective. Since it had been less than 30 days since purchase I was directed to have Amazon replace it. Amazon's replacement procedure is outstanding and I had a replacement headset in two days. Replaced the old headset and presto I had an alert tone again. Sometime in the next three days the alert tone had disappeared again. Another call to ATT and another replacement from Amazon. Amazon again responded immediately and I had my replacement in two days. Replaced the "defective" headset and bingo - tone. Went to use the remote dial pad and it wouldn't connect to the headset. Removed the battery and tried to unregister the dial pad - no joy! Called ATT! Apparently you have to unregister the dial pad with the original headset before you can re-register it with a new base! Are you kidding me? There was no way to do this without the original base! What if the base had been permanently damaged and you couldn't access it? Or you had ALREADY SENT IT BACK? Now I have to get the dial pad replaced. Again, Amazon stepped up to the plate and I had a new pad within days. Registered the dial pad with the headset and Kazaaam! It all worked. For a few days. No alert tone. Call ATT. The want we to get it replaced by Amazon, since it was less than 30 days old. I said no, that ATT should replace it since it was obviously defective and Amazon had already replaced two units. ATT agreed and sent me a replacement headset. De-registered the dial pad and packed up the old headset. Installed the new headset, re-registered the dial pad, and everything is working again. For now - I am not a believer in this setup! I am waiting for it to break again. It's been 6 days since I replaced it and everything is still working.
The only other complaint I have is that the behind the ear headset is very uncomfortable. The over the head doesn't stay in place - could be because I have a pointy head! The behind the head rig works well but after several hours starts to hurt from the pressure on the non-headset side.
There are very few options for someone who wants a headset to use with multiple lines. I also use a Bluetooth gateway box so my cell phone is connected into the system. When it is working it is great. All 3 lines on 1 headset. But I have spent way too many hours on getting this put together. I was amazed that neither Jabra or Plantronics had plug and play multi-line cordless headsets (are you listening?).... This headset is not made or designed by ATT, and barely supported by them! It is manufactured by Vtech who was unwilling to answer any questions about the loss of alert tone or the issue with dial pad registration.
Good luck if you decide to get this!
Click Here to see more reviews about: AT&T TL7611 DECT 6.0 Digital Cordless Headset with Headset Lifter (Silver/Black)
AT&T DECT 6.0 Digital Cordless Headset with Headset Lifter
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